Testimonials

Finding the right car at the right price, is often a challenge. Finding the right dealer to do business with, well that too can be as much of a challenge.

At The Smith Group in Idaho Falls, ID, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at The Smith Group, allow us the opportunity to earn your business.

I really love my new car!
Ashley D.
Smith Group has been the only dealer I have dealt with and will ever deal with because reputation and second to none service is unbeatable.
Cathy Maag-Bukowski
I love the smith group! My Envoy is amazing and Warren Ross is the best! Will come back for my next vehicle for sure
Crystal Logan
GMC Envoy
“I just wanted to give a big thank you to the folks at Honda service. I dropped my car off this morning and instead of waiting for 20 minutes for the shuttle, Tanya gave me a loaner car so I could get to work more quickly and be able to get around if I needed it. That was very nice and I am grateful. Thank you.” My new Honda Civic is great! I had a no hassle buying experience!
Diane S.
Honda Civic
Bought our last 2 Hondas from Smith Honda. I wouldn't go anywhere else. Very happy with their service department. They do a fantastic job
Jeff Long
Best dealer ever!
Jennilee T.
I LOVE Smith Chevrolet! I always buy my cars from them! Awesome customer service. They know me by name. From the beginning of purchasing my car to every time I get it serviced... Smith Chevrolet is the best!
Kathi Hirschi
2012 Chevrolet Suburban
Just a quick note to express our appreciation to Al and Nate for the excellent service that we received when we recently bought our Odyssey from The Smith Group. It is our fourth car purchased from The Smith Group. At our first purchase we "shopped around" prior but do not see the need to do so any longer. Nate made the financing of our vehicle a breeze., explaining everything clearly and simply so that we were able to understand the process, it wasn't complicated at all. We are also very pleased with the service department. Tanya and Josh make sure our vehicles are maintained very well.
Ken and Shauna
2012 Honda Odyssey
My wife and I were spending the night in Idaho Falls as part of our return home trip from San Diego. We received a phone call that evening informing us that our home in Spokane had been burglarized and there was significant damage. Needless to say this was extremely stressful and we determined that we would need to get a very early start on Friday morning. At 7:00 we got onto northbound I-15 and after 5 miles had the battery warning light and ammeter indicate we had an electrical problem with our truck. Knowing that we were now running on the battery I was able to use an emergency turn around to get into the south bound lane. We are AARP members and a phone call to them provided a suggestion that we attempt to reach your dealership. We were able to drive to your location and I proceeded to the service garage. I was greeted by John Giannini and Bill Sermon. After explaining my dilemma they assured me that they could immediately diagnose the problem and get it repaired. They assigned Mitch to us and he quickly determined that the trucks’ alternator had failed. A new alternator was ordered from a local parts house as the correct one was not in stock. During the wait for the alternator Mitch was extremely gracious. When the part arrived Mitch had it installed and tested in no time. We were able to get back on the road and arrived safely in Spokane on Friday night. I want to strongly commend your service department staff to you as well as your general manager, Jim Bringman. We were under a great deal of stress and your folks made a bad situation as good as it could be. In an era when you hear so much about customers who have had bad experiences with businesses it was extremely refreshing to be treated with courtesy and receive such outstanding service. Please take a moment to commend the folks in the service department for me. If I were a resident of your town you would have made a customer for life. On a lighter note, my daughter and son-in-law were traveling with us and while waiting for us found a 2008 Yukon Denali that perfectly fit the larger SUV they had been looking for. Again, your sales staff was very accommodating and my kids were able to come to a sales agreement allowing the purchase of the car. I would call that a “Win-Win” for all concerned. Again, many thanks for making our experience with Smith Chevrolet a very positive one. Blessings, Larry & Jerrie Royce
Larry & Jerry Royce
2008 Yukon Denali
I got my dream car...a Honda!!! It is reliable, efficient, and fast! Sem is great to work with and will answer any questions I have, even after months of buying the car. No pressure to buy "the extras." Thanks for helping a first year teacher get her dream car!
Lindsay Walker
2013 Honda Civic
I love the Smith group, I am the 3rd of 4 generations who have bought from the Smith Group...my grandpa, dad, myself and now my daughter always have and always buy Chevy from the Smith Group!!
Monica Johnson-Layton
I love Smith Group for their customer service, honesty, integrity and doing the right thing. I've purchased cars from several dealerships throughout the past 20 years and I will have to say Smiths gets a 5-star rating in every category... I love how you made us feel that it was all about us and not you! That's a first for us so thank you!!!!!
Seanelle Hanson
2014 Chevrolet Silverado
Love how great your service department is. Love it when they listen to what I say, not treat me like I don't know what is going on - even if I didn't have a clue! LOL!
Cindy Mcune
2013 Ford Focus
I brought in my daughter's 1999 Honda Accord EX we just drove from VA to Rexburg to attend BYU-I. I flew out on Jan 2 and wanted to try and get her car fixed before I returned home. It had developed during the trip - no heat from the heater/defroster and dash lights (Chk Eng, Mnt Rqd, and ABS). I arrived at 8:30 am per the posted website Srv Hrs. I was intially told parts were not available until Fri, 4 Jan. Then Tonya appeared and she was very knowledgable, friendly and flexible. She arranged to check all idenifited issues, arrange for local after-market parts, resolve some additional issues with the coolant and radiator (besides the falty thermostat), cleared codes and got me on my way by 12 noon. She was amazing and offered pricing and resolutions if dash lights came back that saved me time and money when I could have easily been delayed and taken advantage of. I appreciated her help and integrity. She earned my faith and confidence in the integrity of Service at Smith Honda of Idaho Falls and should be commended for her professionalism.
Wilford
1999 Honda Accord
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